SERVICE

THE WORLD'S MOST COMPREHENSIVE SERVICE- & TEST CENTER FOR WIRELESS POWER

AFTER SALES SUPPORT

It’s not all about the purchase – we care about your success and want to help you get the most out of our wireless power testing equipment. From maintenance and on-site testing at our Wireless Power Test Center to remote or on-site training and advice, our team of experts is ready to assist you. Our support services have been developed to ensure smooth and efficient test processes that provide you with the results that will propel your product development processes forward.

Keeping up-to-date

The health of your nok9 product relies on physical maintenance, regular calibration and keeping the SW up to date. For all product platforms nok9 strives to release new SW updates on a regular basis. New versions of the SW includes improvements in usability, fixes to ensure continuous stability & performance and new features.

We always recommend to update to the latest version of the SW for your system. As the owner of a nok9 system you will receive notice when the new SW is available for you respective products. If you do not have the latest version installed, or if you have questions regarding earlier SW versions, please contact us on email.

Platform Latest SW version Power Profile Qi version Release date
CATS I MDT 19.1 BPP 1.2.4 2019-10-14
CATS I BST 19.1 BPP 1.2.4 2019-10-14
CATS II MDT 19.1 BPP/EPP 1.2.4 2019-10-14
CATS II BST 19.1 BPP/EPP 1.2.4 2019-10-14
BASE MDT 18.2 (SP2) BPP/EPP 1.2.4 2019-02-18
BASE BST 18.2 (SP2) BPP/EPP 1.2.4 2019-02-18

 

CALIBRATION

ISO 17025 is the single most important standard for calibration and test labs in the world. It ensures maximum traceability and accuracy for your test equipment. Labs and test centers that are accredited to this international standard have demonstrated technical competence and the ability to produce precise, accurate and repeatable test and calibration data. nok9 is the only ISO 17025 accredited wireless power test center in the world. We are proud to be able to deliver the most accurate calibration available.

Why It’s Important to Calibrate Your Test Equipment

Calibrating your test and measurement equipment annually is essential to ensure the exacting measurements and traceability required for compatibility with established and emerging wireless power standards.

Although most equipment is calibrated by the manufacturer’s specifications prior to shipment, accuracy will slip over time. As a result, it is necessary to calibrate your equipment annually at a wireless power test center to ensure optimal performance.

Through our ISO 17025 wireless power test center, nok9’s calibration services are fully compatible with international wireless power standards and ensure compliance with Qi and other wireless charging standards.

Calibration Service

We offer our clients a full range of calibration services, including:

  • Precision calibration and adjustments for new test equipment
  • Maintenance or post-upgrade re-calibration and adjustments
  • Adherence to the SI world standard measurement system
  • Full calibration reporting

Customer Service

For all after-sales inquiries, customers worldwide may reach us through:

Email: service@nok9.com