SUPPORT

MAKING SURE YOUR TOOLS STAY
ACCURATE AND RELIABLE

AFTER SALES SUPPORT

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It’s not all about the sale. We care about your success and want you to get the most out of our wireless power testing equipment. Our team assists you with on-site maintenance and testing at our test centre or with remote training and advice. Our support services ensure a smooth and efficient test process to propel your product development forward.

Keeping up-to-date

The health of your nok9 product relies on physical maintenance, regular calibration and keeping the software up to date. For all product platforms nok9 strives to release new software updates on a regular basis. The new versions of the software include improvements in usability and performance. The software is consistently making fixes to ensure continuous stability and more.

We always recommend to update to the latest version of the software for your system. As the owner of a nok9 system you will receive a notice when the new software is available for your respective products. If you do not have the latest version installed, or if you have questions about earlier software versions, please contact us by email.

Platform Latest SW version Power Profile Qi version Release date
CATS I MDT 22.2 SP3 BPP 1.2.4 / 1.3 2023-04-11
CATS I BST 22.2 SP3 BPP 1.2.4 / 1.3 2023-04-11
CATS II MDT 24.2.1 BPP/EPP/MPP 1.2.4 / 1.3 / 2.0 2024-04-28
CATS II BST 24.2.1 BPP/EPP/MPP 1.2.4 / 1.3 / 2.0 2024-04-28
BASE MDT 24.2.1 BPP/EPP/MPP 1.2.4 / 1.3 / 2.0 2024-04-28
BASE BST 24.2.1 BPP/EPP/MPP 1.2.4 / 1.3 / 2.0 2024-04-28
EVA I MDT 22.1 SP3 BPP/EPP 1.2.4 / 1.3 2022-11-10
EVA I BST 22.1 SP3 BPP/EPP 1.2.4 / 1.3 2022-11-10

CALIBRATION

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nok9 is the only ISO 17025 accredited wireless power test center in the world. ISO 17025 is the single most important standard for calibration and test labs in the world. It ensures maximum traceability and accuracy for your test equipment. Labs and test centres that are accredited to this international standard have demonstrated technical competence and the ability to produce precise, accurate and repeatable test and calibration data. We are proud to be able to deliver the most accurate calibration available.

Why it's Important to Calibrate Your Test Equipment

Calibrating your test and measurement equipment annually is essential to ensure the exacting measurements and traceability required for compatibility with established and emerging wireless power standards.

Although most equipment is calibrated by the manufacturer’s specifications prior to shipment, accuracy will slip over time. As a result, it is necessary to calibrate your equipment annually at a wireless power test center to ensure optimal performance.

Through our ISO 17025 wireless power test center, nok9’s calibration services are fully compatible with international wireless power standards and ensure compliance with Qi and other wireless charging standards.

Calibration Service

We offer our clients a full range of calibration services, including:

  • Precision calibration and adjustments for new test equipment
  • Maintenance or post-upgrade re-calibration and adjustments
  • Adherence to the SI world standard measurement system
  • Full calibration reporting
Sculpture 'Rubato' by Eva Hild in Malmö

CUSTOMER SERVICE

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For all after-sales inquiries, customers worldwide may reach us through:

service@nok9.com